ARC offers a First Party collection service designed to achieve maximum recovery results whilst maintaining a tight control on company expenditure and growing your customer relationships. We contact your customers as representatives of your company, not as a third party collection agency. Leveraging our technology and experience our First Party program results in a higher number of customer contacts, improved cashflow, improved DSO and less delinquent accounts.
You will work closely with an Account Manager to create a Fully Customized First Party campaign. This may consist of courtesy reminders, payment requests through various contact platforms and escalations of messaging to include consequences for non-payment. The customized solution will be designed to decrease your outstanding A/R while maintaining a customer centred approach.
- Cost Effective and Customised to meet your Company’s needs. You know exactly what your monthly costs are and will be able to measure your ROI
- Confidence that your Credit Policy will be implemented as you intended. All reminder services will be exhausted.
- Decrease the number of accounts that go delinquent through increased contact from highly experienced collection professionals using best of breed technologies.
- High customer retention and satisfaction.
- Accounts that become delinquent can be automatically moved into our Third Party Contingency Collections and legal team.
Please contact us to discuss what ARC’s can do for your company.